Our goal at Amadele Legal Services is to offer a helpful, transparent, and efficient service. If something does go wrong, please let us know as soon as possible so that we can resolve the issue.


Complaints about solicitors in England and Wales

You will have received a copy of the solicitor's formal complaints handling procedure when you instructed your solicitor. Solicitors are regulated professionals and are required to establish formal complaints procedures in their terms and conditions.

If you require another copy of your solicitor's formal complaints policy your solicitor will be able to provide this upon request.

If you wish to make a complaint about your solicitor you should contact your solicitor directly.

We ensure that any complaint we receive about a solicitor is forwarded to that solicitor within one working day. In the event that the solicitor cannot be contacted, the complaint will be forwarded to the respective solicitor's Head of Department.

In the event that you are not happy with your solicitor's response, your complaint can be referred to the Legal Ombudsman.

Legal Ombudsman
PO Box 6804
Wolverhampton
WV1 9WG

Tel (calling from the UK): 0300 555 0333
Tel (calling from overseas): +44 121 245 3050
Email: enquiries@legalombudsman.org.uk
Website: http://www.legalombudsman.org.uk


Complaints about Amadele Legal Services

If we have not met your expectations or if you have a complaint about any aspect of our service, please let us know as soon as possible.

Please contact us if you wish to make a formal complaint. Our goal is to resolve your complaint as quickly as possible. Thereafter we will address the underlying circumstances to improve service delivery if possible.

If you wish to make a formal complaint please contact us:

office@amadele.co.uk


We will then follow this procedure:

The Complaints Officer will receive complaints received during office hours (Monday-Friday - 8am-6pm) on the same day they are received. After office hours, complaints will be handled the next working day.

Our Complaints Officer will contact you within five working days following the receipt of your complaint to notify you that your complaint is being reviewed. Within two weeks of receiving your initial complaint, we will contact you with either:

  • a final response
  • details as to why the complaint is still under review

If a final response has not yet been issued, within 8 weeks of receipt of a complaint we will write to you with:

  • a final response
  • a detailed explanation of why we are not in a position to make a final decision. We will provide reasons for the further delay and indicate when we hope to be able to provide a final response. Also, we will inform you of your right to file a complaint with the Financial Ombudsman Service (for personal injury matters) or the Legal Ombudsman (for property and all other matters), the time frame to do so, and the respective contact information.

 

For Personal Injury Matters

You have the right to contact the Financial Ombudsman Service if you are unhappy with the outcome of the internal complaints procedure:

Financial Ombudsman Service
Exchange Tower
Harbour Exchange
London
E14 9SR

Tel: 0800 023 4567
Fax: 020 7964 1001
Website: https://www.financial-ombudsman.org.uk/


For Property and all other Matters

Legal Ombudsman
PO Box 6804
Wolverhampton
WV1 9WG

Tel (calling from the UK): 0300 555 0333
Tel (calling from overseas): +44 121 245 3050
Email: enquiries@legalombudsman.org.uk
Website: http://www.legalombudsman.org.uk

2022 Amadele Legal Services